On Call Status Changer

This page will show you how to set up contact centre flows to perform two useful functions via a call in number. Users will be able to call in to a telephone number to:

• Update a global variable that contains an on call telephone number that can be used elsewhere. This flow can support multiple on call telephone numbers, referenced by a departmental PIN that can be used for authentication purposes.
• Update a variable that contains a status, this can be used to open or close the contact centre manually via IVR.

On Call Changer Flow Download Link

Contact Center Status Changer Flow Download Link

See the following Vidcast for detailed instructions on implementation and usage. For questions, you can contact us at ccep@cisco.com, or use the Ask CCEP Webex space